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Refund Policy

Our software products offer a free trial of 30–45 days, depending on the product. Please use the trial to check suitability and compatibility before purchasing.

For software licenses purchased directly through Tawilis, you may request a full refund within 30 days of payment by contacting [email protected] with your order reference and the email address used for your purchase. The refund window starts on the purchase date and is separate from the free trial.

Approved refunds are processed through the original payment provider. Tawilis absorbs any nonrefundable payment-processing fees rather than deducting them from a promised full refund. Your bank or payment provider determines how soon the refund appears in your account.

Purchases through Gumroad or Freemius are subject to the refund policy displayed for that product at checkout and the platform’s applicable rules. Contact Tawilis for assistance with your order.

Following a full refund, the license is cancelled and future activation is blocked. An existing saved offline activation may continue working after the refund; no further online activation is available.

Requests outside the direct-purchase window are reviewed individually. This policy does not limit any applicable statutory consumer rights.

This policy covers software licenses. Separate terms apply to ebooks, consultancy, and other services.